Privacy Policy

Account Details and How They Are Used

No email address is required to create an account; a username and password are sufficient. The username identifies the account, and the password is used for authentication. Do not submit your password in support tickets, screenshots, or other public content. An email address is not required for registration or use of this service.

To handle account requests, this service may need your subscription status, data allowance, and usage summary to provide subscription access, check remaining data, and resolve usage issues. Usage statistics support billing and allowance management; they do not identify the websites you visit.

Issue descriptions, error messages, and attachments submitted through support tickets are used to respond to those requests. Please redact passwords, subscription links, and payment credentials unrelated to the issue, and avoid submitting unnecessary personal information.

Scope of the No-Logs Policy

VPNHaoHao follows a no-logs policy: it does not record which websites users visit through its routes, save browsing content, or create connection logs that can be used to trace users’ browsing activity. These browsing and connection logs are therefore not retained or included in account history.

Operational records needed for account authentication, order verification, and data allowance management are separate from the browsing logs described above. “No logs” does not mean that no account data is processed; essential operational information is still needed to handle subscription and payment requests.

Website analytics are used only to understand how marketing pages are used. They are not records of users’ activity on international websites through the routes.

Website Analytics and Browser Storage

Website analytics may include pages viewed, referral pages, browser and device categories, and button interaction events. This information helps assess readability and whether site entry points work as expected. Do not include passwords, subscription credentials, or other sensitive information in page addresses or feedback.

Cookies and local storage may be used to maintain login status, save interface preferences, and support necessary analytics. Use login credentials only in a browser you control, and log out after using a shared device.

You can restrict cookies or clear this site's stored data in your browser settings. You may need to log in again, and saved preferences may return to their defaults. Clearing browser data does not delete server-side account, order, or support ticket records.

Order Records and Third-Party Payments

This service supports Alipay / WeChat Pay / USDT. Payments are handled by the respective third-party payment services. Their own privacy policies govern what information they collect and how they process it.

This service processes the order details, amount, payment status, and transaction identifier needed to verify a payment, activate a subscription, check payment results, and handle refunds. Submit payment authorization details through the relevant payment interface; do not send payment passwords through support tickets.

For an order dispute, provide only the information needed to locate the transaction. See the Terms of Service for refund rules.

Data Retention and Deletion Requests

Account details are retained for as long as needed to provide account and subscription services. Order and support ticket information is handled for the period needed to complete transactions, resolve disputes, and meet applicable legal requirements. This policy does not set an unverified, uniform retention period for different categories of information.

To access, correct, or delete account information, log in to the user panel and describe your request through the support ticket portal. Account ownership must be verified before processing. Do not include your password in the request.

Deletion may affect login, subscription delivery, and access to historical records. Records that must be retained by law or to resolve pending transactions or disputes are not immediately deleted with an account request. The scope of any such retention will be explained when the request is handled.

Information Protection and Policy Updates

This service processes information only to the extent needed to provide its services and limits its use beyond account support and transaction processing. Keep your password and subscription link secure. If credentials are exposed, take action through the user panel and submit a support ticket promptly.

Policy updates will be published on this page, and the month shown at the top will be updated. Important changes to data use or user rights will be announced on the site or through the user panel. If you have questions about this policy or data handling, submit a specific question through a user panel support ticket.