Terms of Service

Service Scope

VPNHaoHao provides international route subscriptions and access through client apps, covering 120+ countries / 230+ routes and supporting Windows / macOS / iOS / Android / Linux. Refer to the list in the user panel for available routes. Coverage does not mean that routes in every region are available at all times.

The service provides network connectivity, not accounts, memberships, or content licenses for third-party websites. When accessing international websites, you must still meet each platform's regional, account, and content licensing requirements. Access to third-party platforms depends on the actual connection and their own rules.

Account and Subscription Rules

No email address is required to register; a username and password are all you need. Keep your password and subscription link secure. Do not publish, transfer, resell, or share your account or subscription credentials with others. A subscription link grants account access. If it is exposed, take action through the user panel and submit a ticket.

The service supports unlimited devices for the account holder's own devices or those they manage. Unlimited devices does not permit offering proxy access to the public or splitting a subscription for resale. Devices using the same subscription share its available data.

Monthly subscription data resets each month on the activation date. The price difference for a mid-cycle upgrade is converted into remaining days. Data packages remain available until used and do not expire. Before activation, check prices, data, and billing methods on the plans page. View account usage and order history in the user panel.

Requirements for Compliant Use

Users must comply with the laws and regulations where they are located and those otherwise applicable, and are responsible for confirming their eligibility to use relevant network services. You may not use the service for fraud, invasion of privacy, intellectual property infringement, distributing illegal content, or other unlawful activities.

You may not attack networks or systems, deploy malicious software, steal access credentials, or disrupt others' normal use through abusive requests. You may not use a subscription to establish a paid access service for others. Users are responsible for their own actions and published content. The service does not authorize such conduct.

Availability and Limitation of Responsibility

Connection quality depends on the local network, carrier routing, the target website's status, and route maintenance. Maintenance, network failures, or changes to third-party rules may temporarily interrupt or alter some routes. The service does not promise uninterrupted connectivity in every situation or guarantee that a particular website will always be available.

If a problem occurs, keep the error message and submit a ticket with your device platform, selected region, and a description of the issue. Do not share subscription credentials publicly. The service does not control third-party content, account decisions, or external network events. These limitations do not exclude responsibilities required by law or affect the refund commitment in these terms.

Refund Terms

You may request a full refund for any reason within 60 days of your first payment. The period starts from the time of your first payment and does not reset after a renewal or upgrade. You do not need to provide a reason for your request.

Sign in to the account used for payment and submit a refund request through a user panel ticket. Include order information that can be verified. Verification is only used to confirm the account, order, and refund recipient. Do not submit your password or complete subscription link.

Supported payment methods are Alipay / WeChat Pay / USDT. Refund processing and account entitlement changes are confirmed through the ticket. The time it takes for funds to arrive depends on the payment channel; no fixed arrival time is promised here. Refund requests that meet this commitment are not conditional on switching plans or continuing to use the service.

Account Termination and Changes to These Terms

For accounts involved in illegal use, resale or sharing, compromising system security, or repeatedly disrupting the service, the service may restrict relevant connections, suspend access, or terminate use as appropriate. If you disagree with an action, submit an explanation and order information through a ticket to request a review. Account actions do not automatically remove rights you are entitled to under the law.

If the service scope or usage rules change, this page will be updated with the month of the change. Important adjustments to subscription benefits will be announced on the site or explained in the user panel. Changes will not retroactively reduce refund rights already accrued. See the Privacy Policy for information about data handling.