Account, subscriptions & connection troubleshooting

No email address is required—just choose a username and password in the account panel and keep them safe. Don’t reuse a password from another site. Your account lets you view plans, get client apps, and manage subscriptions; creating an account and choosing a plan are separate steps. Check the plans page for current pricing and data allowances. On a shared device, don’t save your login in the browser, and sign out before you leave. If you run into account trouble later, submit a support ticket through the panel when you can log in. Never share your password in public comments or screenshots.

Sign in to the account panel and find your subscription link under the subscription section. In your client app, open subscription or configuration management and choose the option to import from a link. Once imported, select the new configuration, choose a route, and connect. To refresh it later, find the existing subscription and choose Update subscription or Refresh configuration; you usually don’t need to delete and re-add it. If an update fails, check your internet connection and subscription status in the account panel, then make sure the link was copied in full. A subscription link contains account access credentials. Don’t post it in public chats or submit it to unfamiliar online conversion tools.

There’s no device limit, so switching devices alone doesn’t mean you need a different plan. VPNHaoHao supports Windows / macOS / iOS / Android / Linux. Install the appropriate client on each device and import the subscription from your account. Device count and plan data are separate: keep an eye on your remaining data when using multiple devices. No device limit does not mean unlimited data. For household use, the account holder should safeguard the password and subscription link and make sure each device is trusted. Before retiring an old device, remove saved subscription configurations and login details.

Stop sharing the link and remove any public posts or screenshots that contain it. Sign in to the account panel and check whether you can reset or regenerate the subscription. If so, follow the on-screen instructions and update the link in your client apps. If you can’t find that option, submit a support ticket explaining that the link may have been exposed and ask what steps are available. Changing your password may not invalidate an old subscription link, so don’t assume a password change alone resolves the issue. Describe how the link was exposed, but never post the full credentials publicly. Keep an eye out for unusual changes in your account’s data usage.

A connected status only means the connection toggle or local proxy is enabled; it doesn’t guarantee that a particular website will load. Disconnect and check that your local internet connection can open sites you use regularly. If it can’t, troubleshoot your internet connection first. Then check that the right configuration is selected, that you’ve chosen a route, and that the client has the network permissions your system requires. Reconnect, test a few different sites, and compare with another route. If only one site fails, check its account, regional availability, and service status. Avoid repeatedly reinstalling the client straight away, as you could lose configuration details that help diagnose the issue.

Your browser and other apps may use different network paths. Check the client’s proxy mode, app routing, and bypass rules to make sure the app isn’t excluded. A system proxy may not cover every app. If the client offers a mode that routes traffic from more apps, review its permissions and enable it if needed, following your network and device policies. After changing settings, fully close and reopen the app so it doesn’t keep using an existing connection. If the issue persists, note the app name, platform, mode, and error message, then submit a support ticket. Don’t delete rules you don’t understand.

Open the client’s configuration list and make sure you’re using the intended subscription, not a blank configuration or a different one saved earlier. Check that the link wasn’t truncated or copied with extra spaces, confirm the subscription status in your account, and try the update again. If the client says the format isn’t supported, get the import method for your client from the account panel instead of editing the link yourself. Keep any working configuration while troubleshooting so you have something to compare against. When contacting support, include the error, platform, and steps you took. Hide subscription links, passwords, and other credentials in screenshots so support can tell a network request failure from a configuration parsing issue.

Sign in to the account panel and open the support ticket form. Include your platform, client name, selected region and route type, and what you were doing when the problem occurred. Describe the specific issue—for example, a website won’t load, video buffers, or a configuration update fails—instead of just saying it doesn’t work. Note whether your local internet connection is working, whether other routes have the same issue, and what you’ve already tried. Hide passwords, full subscription links, and other account credentials in screenshots. If the issue changes with your network environment, mention how. Don’t upload a complete file containing sensitive configuration just to provide supporting information.

Pause large downloads on your devices first and make sure they aren’t saturating your local connection. Then compare the same app across different routes. Keep the exit region required by the service and try other available routes in that region. If performance is still poor, try another region if your needs allow it. Change one setting at a time and check whether call audio, video, or buffering improves. This makes it easier to identify the cause than changing routes and app-routing rules together. Peak-hour performance depends on your local connection, cross-border paths, and the destination service; a route name can’t guarantee a result. If the issue continues, summarize your comparisons in a support ticket.

IEPL, relay, and direct describe different route types, but the name alone doesn’t predict how a route will perform. Choose an exit region based on the service you need, then compare the route types currently available in your client. For video calls, check whether audio stays clear and video remains stable; for file transfers, see whether they complete reliably. The right measure depends on what you’re doing. Check the account panel and client for available routes and their details. No route type is faster on every network. See the route list for an overview, and include the route you used and what you experienced when reporting an issue.

VPNHaoHao covers 120+ countries and 230+ routes. Choose an exit region that meets the location requirements of your website or task first, then compare how the connection performs. Distance is only one factor: your local carrier, cross-border routing, and the destination service’s network location can all affect performance. The nearest region isn’t necessarily the best fit. For a fair comparison, keep your local network, app, and destination the same. For remote work, follow your organization’s access policies. If an account is tied to a region, check the service’s requirements before frequently changing exits to compare speed.

A successful network connection doesn’t mean a destination service will allow access. AI tools and streaming services may also check your account region, service availability, account status, and exit network. VPNHaoHao can’t guarantee access to any third-party service. First check that other websites load, then review the specific error message and the platform’s usage rules. If you try another route, choose an exit that meets the service’s regional requirements, then close and reopen the app before testing again. If you contact support, provide the service name, selected region, and error message. Don’t share third-party account passwords or assume that repeatedly switching routes will resolve an account restriction.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date, not on the first day of each calendar month. When checking usage, review both the billing period and remaining data shown in the account panel. Before choosing a plan, consider whether you mainly browse and work with documents or use video, calls, and file transfers. Don’t choose based only on device count—there’s no device limit. If you upgrade mid-cycle, the price difference is prorated to the remaining days. Check the account panel for the exact result. Confirm your plan and order total before paying; see the plans page for full pricing.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Use the data as needed; it never expires. Unlike monthly plans, which reset data each month on your activation date, packages are best chosen based on how often you use the service and how much data you need—not just the price. Compare monthly plans if you use the service regularly; check package details if your usage is less predictable. “Never expires” refers to the package’s validity; it doesn’t mean unlimited data or automatic top-ups. If your account includes different products, check the active product and usage details in the account panel rather than assuming how data is combined or deducted.

Payments are supported via Alipay / WeChat Pay / USDT. Before paying, check the plan, amount, and payment method on the order in your account panel, then follow the payment page instructions. If payment is complete but your plan isn’t showing, check the order status and refresh your account details. Make sure you’re viewing the right account and order. Don’t pay again just because the page hasn’t updated yet, and don’t assume a payment app’s debit notice means your subscription is active. If the status still doesn’t match, submit a support ticket with the order details and a redacted payment receipt. Processing times and next steps depend on the actual response and the information shown on the payment page.

VPNHaoHao offers a 60-day no-questions-asked refund. To request one, sign in to the account panel, open a support ticket, clearly state that you’re requesting a refund, and include the relevant order details so the account and payment can be checked. See the Terms of Service for eligibility and full terms; don’t assume your order qualifies based on chat screenshots or another customer’s experience. You don’t need to finish troubleshooting before requesting a no-questions-asked refund. If you’d like to explain a service issue, you can do that separately. Never post payment receipts or account credentials publicly. The ticket response will confirm whether the request is accepted and what happens next; no arrival time is guaranteed.